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Admission to any of our Long Term Care Home's is coordinated through the Community Care Access Centre or if the admission is a transfer from a hospital, through the Discharge Planner. Their role is to ensure that all criteria have been met before referring to Long Term Care for admission.

Use the contact information below to start the admission process. 

Exter Villa Nursing Home - Retirement


Southwest Community Care Access Centre:




Fordwich Village Nursing Home


Southwest Community Care Access Centre:




River Glen Haven Nursing Home


Central Community Care Access Centre:





TTY: 416-222-0876


Additionally, you can book a tour of one of our Home's directly, use the button below.

Our homes have a variety of room type’s available:

  • Private (one bed)

  • Semi-private (two bed)

  • Ward (four-bed)

We also encourage Residents to bring in personal items such as photos to help make the transition easier and make their room feel more like home.

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The costs of long term care are shared by the Resident and the government. Residents pay for their accommodation, while the government covers the costs of items as medication, food, programming and care.


If applicable, rates for all types of long term care accommodation are established by the provincial government. Depending on the Resident's income, rate subsidies may be available for ward accommodation. For more information, please contact the appropriate provincial agency.

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Upon our arrival, we were warmly greeted by several people before the Assistant Director of Care met us and took us to the Admissions manager to complete the Accounting/Financial forms for admission.


All our questions were cheerfully answered in detail and promptly explained. Assistance was offered where needed.


  • Banking information and a void cheque for the monthly payment of the room depending on whether Ward (two per room) or a Private room.

  • Trust account at the home for the Resident. A minimum deposit amount of $100.00 was required to open the account to cover expenses not included in the monthly room/accommodation fee such as: clothing purchases if done by the Home, Escort services to appointments, personal wheelchair maintenance, Identification bracelet (allergies), Vision Care, Hairdresser, Tuck shop, Recreational outings (off premises) which require: meals, transportation and related costs (e.g. Walmart shopping day and lunch), and mobile foot services. Some of these services are invoiced directly to the Caregiver or Power of Attorney for payment from the Service Provider.

  • Contact person’s name, address, email address, phone numbers to receive the Monthly fee statement as well as the Trust statement.

  • The most recent copy of the Revenue Canada Notice of Assessment for the Resident as Proof of Income (for basic accommodations only). An application for Reduction in Long-Term Care home fees for basic room accommodation only was supplied. We were informed of an additional form: For Spouses or Common-Law Partners Living Apart for Reasons beyond their control (if your home doesn’t supply this form- Service Canada Website form allows for additional assistance in fees)

  • A copy of Powers of Attorney for both Finances and Health care if available.

  • A consent form allowing use of the Residents picture in the various formats like the Weekly Newsletter or pictures taken during off-site excursions.

  • Clothing inventory form (this is done in the room before clothes are sent for laundering to ensure items aren't lost.)


After completion of these forms, the Assistant Director of Care directed us to our floor where we were warmly greeted and assigned to the Nurse on the floor. This is where the medical information was gathered and discussed for the Residents care plan.


  • Ontario Health Card- left with the Nurse for safekeeping in the event the Resident is sent to the hospital.

  • Private Health insurance cards to cover or reduce the cost of any medications for the Resident supplied by the Pharmaceutical Company used by the home (this is invoiced to the Power of Attorney for payment by the drug supplier for payment).

  • Health Care Contact - Emergency Contact Phone numbers for home, business, and cell phone. If more than one Power of Attorney for Health Care decisions, the order of contact to be added to the Residents medical information.

  • Current medications used a medication list from the Pharmacy. If coming from the hospital to the Facility, the hospital to provide the current medication list.

  • Patient Lens Implant ID card

  • The Nurse will also ask for any other personal information they need to know to allow for a smoother transition- how they prefer to be addressed(name), pet peeves, routines they have followed, favourite foods/drinks

  • Advance directives/levels of treatment are discussed and a form signed and a copy given to the Power of Attorney for Health. Levels of medical intervention, CPR instructions, and supportive care are some of the items covered. This provides the home clear instruction on procedures to follow in the event of an emergency with the Resident

The Registered Nurse then took us to our room and our vitals, medications and care plan was discussed. We were assigned a lead Personal Support Worker for the day to help with orientation. Our Personal Support Worker left us to settle into our room, hanging up personal pictures, placing family photos and momentos on dressers, and putting a favourite afghan on the bed. The room was becoming home.

Upon returning the Personal Support Worker explained the general routine on the floor, which included: shower days, different recreational activities to enjoy, laundry services and dining schedules, along with a short recap of other amenities offered at the home. All this information was included in the Admissions package given upon entry. Throughout the day everyone working on the floor popped in to introduce themselves with a warm welcome to the home making us feel so special. We were pleasantly surprised that all levels of Management came out to introduce themselves to our loved one. This would include the Director of Care, the Directors of Recreation, Finance, Maintenance and Dietary. For such an overwhelming day, the staff of made the transition warm, welcoming, informative and comfortable for our loved one and family.

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